Shipping Info & Returns


Time Of Delivery

We take about 2-7 business days to create our products (everything is made by hand when an order is created). Then you should add shipping times on top of that. Speed of course depends on the destination.

97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

TO

TYPICAL SHIPPING TIME

USA

3-7 business days via USPS

 

Canada

5-12 business days without tracking

Worldwide

10-20 business days without tracking

 

Rates

Rates depend on the destination country and the items added to the basket. The shipping rate is calculated at checkout once you enter the destination address.

Custom Fees Notice

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees.

Some products might be shipped separately

Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example a cap needs to ship in a sturdy box while shirts are packaged in a soft-envelope package.

Have Questions? Want to get in touch?

We'd love to hear from you! We respond asap to your questions. All queries will be answered within 24h typically.

 customerservice@thatanimestore.com

RETURNS

We try to provide you more than usual information so that you can choose the size that will best fit you. Please consider this information when placing your order.

Therefore, unfortunately we do not refund orders for buyer’s remorse, and size exchanges are not accepted either. A new order, at your expense, would need to be placed for an updated size if you want a different size.

There is a problem with the product?

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.